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Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns, Exchanges, & Defective Items
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Miscellaneous Information
- Disclaimer
- Shipping & Delivery
- Shipping within the US
• In-stock orders will usually be shipped the next business day.
• Occasionally, there may be a reason to delay shipping your orders (backorders, temporarily out-of-stock items). In this case, we will contact you for further instructions.
• You have the choice of having your package shipped via USPS or UPS.
• We charge as close to actual shipping as we possibly can.
• All packages receive a Delivery Confirmation or Tracking Number.
• All orders that qualify for free shipping will be shipped USPS Parcel Post or in the most cost effective manner.
• Insurance is available for an additional fee. Please note that we are not responsible for lost packages. Please ensure that you have a safe place for the carrier to deliver your package.
• Standard shipping takes approximately 3-14 business days. Priority shipping takes approximately 2-5 business days.
APO, FPO, and Mailboxes
Yes, we gladly ship Military Personnel stationed overseas!
Local Pickup
Free local pickup of your online purchase is available. Simply choose that option at checkout. You may pick up your purchase at our retail location at 3929 Tennyson St., Denver, CO 80212 during normal business hours. Your purchase will usually be completed by the next business day. We will notify you of any delays.
Out of Stock Items
We try very hard to make sure that our online inventory is correct at all times. However, occasionally items do get sold in store and there is a delay in website update. If an item is not in-stock, we will notify you via e-mail and telephone of its estimated arrival date and substitution options for a quicker delivery.
International Shipping
• We generally ship within 1 business day of order placement.
• Insurance can be purchased for an additional fee.
• We are not responsible for lost or damaged packages.
• You have the option of USPS or UPS for shipping.
• Delivery times are approximately 7-14 business days, but can occasionally take longer.
• Please note that some of our manufacturers prohibit us from shipping their products out of the US. We do our best to note this on our product pages, but there is the possibility that we missed some. If this occurs, we will contact you as soon as possible. - Privacy & Security
- Security
The Giggling Green Bean, Inc. uses secure pages during checkout. All of your information is received through a secure server with Secure Socket Layer (SSL) encryption. We do not keep any record of your credit card information.
Privacy Statement
The Giggling Green Bean, Inc. respects your privacy. We will not share, trade, or sell any personal information at any time for any reason.
The Giggling Green Bean, Inc. may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from June 1, 2009.
What we collect
We may collect the following information:
• name
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
• Internal record keeping.
• We may use the information to improve our products and services.
• If you provide feedback and opinions about our business and customer service, we may share that information on our website, in brochures or catalogs, or in our retail store. In those cases, we use your first name and your city/state.
• From time to time, we may also use your information to send a Thank You note, catalog, or other written correspondence to your mailing address.
Cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. - Returns, Exchanges, & Defective Items
- We do accept exchanges and returns within 30 days of purchase (excluding baby carriers and car seats), provided that the merchandise is in unused, unwashed, resalable condition with all tags and packaging intact. We cannot accept items that have pet hair or odor, smoke, dirt, lipstick, perfume, etc. You may return acceptable items for a refund or store credit (less shipping).
We reserve the right to accept or refuse returns after 30 days. Any returns accepted after 30 days will be issued in the form of a store credit and may be charged a 10% restocking fee.
Returns are processed within 3 business days of receipt. You will receive an e-mail once your return has been processed. Please note that refunds can take up to 5 business days from the time of our refund to post to your account.
We recommend trying your new diapers on over disposables to check the fit before washing. We also recommend washing and using one diaper before washing them all.
Please contact us at 720-988-3725 or customerservice@thegigglinggreenbean.com for instructions prior to sending your returns to us.
The purchaser is responsible for the price of shipping on returned items. If you received free shipping at the time of purchase, all shipping charges paid by The Giggling Green Bean, Inc. will be deducted from your refund.
If you receive the wrong item due to an error on our part, we will to correct it as quickly as possible at our expense.
Occasionally, there may be a manufacturer's defect in an item you receive from us. To better serve you, The Giggling Green Bean, Inc. handles as many replacements of defective merchandise as possible in-house. We follow the manufacturer's warranty on all items. If you have received a defective item from us, please contact us for instructions. - Ordering
- Placing an order with The Giggling Green Bean is simple. Just create an account and start shopping! Rest assured that we only use the information you provide for order fulfillment.
Because we use a rapid fulfillment system, it may not be possible to change your order once placed. We will, however, try our hardest to accommodate changes and cancellations. Please call us at 720-988-3725 as soon as possible if you would like to change something about your order. - Payment, Pricing & Promotions
- We accept Mastercard, VISA, Discover, American Express, and PayPal. Please note that you must use PayPal in order to pay with your American Express card. We can accept Money Orders for phone orders.
Our shopping cart will automatically calculate volume discounts, if they apply. Please contact us if you feel the cart is in error. We're happy to double check it for you. If when you checkout there is a pricing error, we will contact you as soon as possible to notify. We will refund any overcharge. We reserve the right to invoice you for any undercharge.
If you would like to receive special promotions and coupons, please join our email newsletter. Because our prices, inventory, specials, and coupons can vary day to day, we do not offer price adjustments after your order has been placed.
All discounts for special offers are calculated pre-tax and pre-shipping charges, if applicable. Only one offer is permitted per purchase. All packages deals are also excluded from any special offer, per manufacturers guidelines. Thank you! - Viewing Orders
- To view past or present orders, simply sign into your account. The status of your order will be found there. We are always available to answer any questions you may have.
- Updating Account Information
- Please take a moment to review account information whenever you place an order. You can review and update your account information by signing into your account.
Complimentary gift wrapping is available. Simply put a request in the comments at checkout. If you would like a message to be included, you can leave it there as well.
